Last Updated: 12-02-2022

At JackFlameHorizon, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please read our policy carefully before requesting a return.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition with tags attached.
  • Returns must be initiated within 30 days of the delivery date.
  • Items purchased during a sale or with a discount code may not be eligible for returns unless defective.
  • Personalized or custom-made items are non-refundable unless there is a defect or error on our part.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our support team at [Your Support Email] with your order number and reason for return.
  2. Approval & Instructions: Once approved, we will provide return instructions, including the return address.
  3. Ship the Item: Package the item securely and send it back using a trackable shipping method.
  4. Inspection & Refund: Once received, we will inspect the item and process your refund if it meets our return criteria.

3. Refund Policy

  • Approved refunds will be issued to the original payment method within 5-10 business days.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.
  • If you do not receive your refund within the stated timeframe, please contact our support team for assistance.

4. Exchanges

  • If you wish to exchange an item, please initiate a return and place a new order for the desired item.
  • Exchanges are subject to product availability.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, contact us within 48 hours of delivery with photos for verification.
  • We will either issue a replacement or provide a full refund based on the situation.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • If we provide a prepaid return label, the shipping cost will be deducted from the refund.

8. Contact Us

For any return-related inquiries, please reach out to us at:
📧 sales@jackflamehorizon.storert Email]
📞 +447365670873

We appreciate your trust in JackFlameHorizon and aim to provide the best shopping experience possible!