Shipping Policy

Last Updated: 12-02-2022

Thank you for shopping with JackFlameHorizon. We strive to provide you with the best shopping experience, including fast and reliable shipping. Please read our shipping policies carefully before placing your order.

1. Shipping Locations

We currently ship to the following regions:

• United States
• Canada
• United Kingdom
• Australia
• Select International Locations (subject to availability)

If your country is not listed, please contact our support team at [Your Support Email] to check shipping availability.

2. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Processing times may be extended during peak seasons or due to unforeseen circumstances.
• Custom or personalized orders may take additional time.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

• Delivery times vary based on location and selected shipping method.
• Orders may experience slight delays due to customs clearance or carrier disruptions.

4. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track your order using the provided tracking link.
• If you do not receive tracking details within the expected timeframe, please contact our support team.

5. Shipping Fees & Taxes

• Shipping fees are calculated at checkout for expedited and express shipping.
• International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.

6. Lost, Stolen, or Damaged Packages

• JackFlameHorizon is not responsible for lost or stolen packages once marked as delivered.
• If your package arrives damaged, please contact us within 48 hours with photos for assistance.
• If your order is lost in transit, we will work with the carrier to resolve the issue.

7. Address Accuracy & Changes

• Please ensure that your shipping address is correct before placing your order.
• Address changes after order confirmation are not guaranteed but may be requested within 12 hours of purchase by contacting customer support.
• If an incorrect address is provided and the package is returned, customers may be responsible for reshipping costs.

8. Contact Us

For any shipping-related inquiries, feel free to reach out to our support team at:
📧 sales@jackflamehorizon.store
📞 +447365670873

Thank you for choosing JackFlameHorizon! We appreciate your trust in us. Happy shopping!